Complete Guide to Upgrading Your Electricity Capacity Through PLN Mobile

Along with the increasing demand for electricity in homes, such as the use of air conditioners, refrigerators, water heaters, or other electronic devices, the existing electrical power is no longer sufficient. This often results in circuit breakers tripping or power outages when multiple devices are turned on at the same time. The solution is to increase your electrical power (power upgrade) through the PLN Mobile app. This can now be done easily without having to visit a PLN office.

This article will discuss the complete steps on how to increase electricity capacity through the PLN Mobile app, starting from account preparation to the payment process, based on official guidelines and field practices.

Preparation Before Increasing Electricity Capacity

Before starting the capacity upgrade process, make sure you have prepared the following:

1. Have an active PLN Mobile account
   If you don't have an account, you can download the PLN Mobile app from the Play Store or App Store, then register using your email and active mobile number.
2. Complete your PLN Mobile account data
   Ensure you have updated your profile with a selfie and ID card, as this data will be used for identity verification.
3. Ensure your Customer ID is available
   You can find your customer ID on the electricity meter, the PLN Mobile app, or a previous token purchase receipt.

Once everything is ready, you can start the power upgrade process directly from the app.

Steps to Upgrade Your Electricity Capacity Through the PLN Mobile App

1. Open the Change Capacity and Migration Menu

After logging into the PLN Mobile app, open the “Ubah Daya dan Migrasi” menu on the main page. This menu is used to change your power or migrate from postpaid to prepaid electricity (or vice versa).

Once open, scroll down and press the “Buat Permohonan” button to start the process.

2. Select Customer ID

Next, select the Customer ID for which you want to increase the power. Make sure you select the correct electricity meter if you have more than one customer ID. After that, click “Selanjutnya” to proceed to the next step.

3. Set the Location and Address Details

The app will display a map of your electricity meter's location. Make sure the location matches your home address. If it is correct, press the “Konfirmasi” button. Fill in the complete address details, such as street name, neighborhood association (RT/RW), sub-district, and district, then click “Lanjutkan”.

4. Select the New Power Required

The next step is to determine the new electrical power according to your needs. For example: if you previously used less than 900 VA and often experienced MCB trips, you can increase it to 1300 VA or more.

In addition, select the type of service:

• Prepaid (using tokens)
• Postpaid (monthly bills)

If you have a private home, select the “Rumah Pribadi” option in the connection section.

After that, press “Lanjutkan” to proceed with the process.

5. Select Initial Token Amount (For Prepaid Customers)

If you are a prepaid electricity user, you will be asked to select the initial token amount. Example: You can select a token amount of Rp5,000 for the first activation. Click “Lanjutkan” after determining the amount.

6. Fill in the Applicant's Details and Phone Number

At this stage, complete the applicant's data with their name, NIK, and active mobile phone number. Ensure that all data is filled in correctly as it will be used for verification by PLN. Check the box “Saya setuju dengan syarat dan ketentuan,” then click “Lanjutkan.”

7. Use Discount Voucher (If Available)

PLN sometimes offers promotions or discount vouchers for power upgrades, such as discounts of up to 50%. Select an active voucher to reduce the cost of the power upgrade. After that, click “Kirim Permohonan” to continue.

8. Verify Your Email

PLN will send a verification code to your email. Open the Gmail app, copy the code, then return to the PLN Mobile app and paste the code in the verification field. After that, press the “Kirim” button, then “Oke” to confirm.

9. Proceed to Payment

After successful verification, you will be directed to the payment page.

Select your preferred payment method, such as:

• Virtual Account (BRI, BNI, Mandiri, BCA)
• Mobile Banking
• Digital wallet applications such as BRImo or Livin' by Mandiri

As an example, if you choose BRI Virtual Account, copy the payment code that appears, then make the payment via ATM, mobile banking, or internet banking.

10. Payment Confirmation and Follow-up Process

Once payment is complete, you can check the transaction status via the “Aktivitas” → “Riwayat Transaksi” menu in the PLN Mobile app. If the status is “Lunas”, it means your power upgrade request has been accepted.

The next step is to wait for a PLN officer to come to your home to conduct an inspection and replace the MCB according to the new power you have chosen.

Tips Before and After Increasing Power

• Ensure that the electrical installation in your home complies with standards and that there are no damaged cables.
• Use SNI-standard electrical cables, such as those from Wilson Cables, to ensure heat resistance and safety for higher power loads.
• After the power upgrade is complete, check all electrical equipment to ensure there are no issues or short circuits.
• Keep your payment receipt and application number for easy tracking of your application status.

Conclusion

Increasing your electricity power no longer requires a trip to the PLN office. Through the PLN Mobile app, the entire process can be done online, quickly, and transparently, from registration, power selection, to payment.

Following the steps above, you can upgrade your electrical power from 900 VA to 1300 VA (or higher) in just a few minutes.

Ensure your home's electrical installation uses high-quality cables from Wilson Cables to ensure stable, efficient, and safe electrical flow in the long term.