5 Ways to Check Forgotten PLN Customer ID Number

One of the important things you need when you want to top up your electricity token is your customer ID number or electricity meter number. However, many prepaid electricity users forget or do not even know their electricity meter number. Once you have experienced this, don't worry! There are some easy ways to find out PLN's customer ID to ensure that you can still top up your electricity token smoothly.

We are going to explain the various ways to check the electricity meter number, either through the electricity meter directly, the PLN Mobile application, or through the help of PLN.

1. Check Customer ID Through Electricity Meter

The simplest way to find out the electricity meter number is to look directly at the electricity meter device installed in your home. Usually, the meter number is printed on a sticker or the front of the meter with an 11 to 12 digit number format.

Here are the steps:

1. Find the electricity meter in your home.
2. Check on the front of the meter, usually the customer ID number is clearly printed.
3. If it is not visible, press the 75 key and then press “enter” to display your customer ID number information. Each brand of electricity meter may have different codes, therefore you can read the article Electricity meter secret codes to find out more about the special codes that can be used from each brand of electricity meter.

2. Check Customer ID through Token Purchase Receipt

In case you have purchased electricity tokens in the past, check the receipts that are usually given to you by agents or minimarkets. The electricity meter number or PLN customer ID is always listed on the receipt.

Here are the steps:

1. Look for the receipt of the last electricity token purchase.
2. Look at the top or center of the receipt, usually the customer ID number is printed there.
3. Unless you can find a physical receipt, try checking your transaction history on the mobile banking app or e-wallet you used to purchase the electricity token.

3. Check Customer ID through PLN Mobile Application

PLN has provided an official application that makes it easy for customers to access various information related to electricity services, including checking the electricity meter number.

Getting your customer ID by checking it on PLN Mobile:

1. Download and install the PLN Mobile application on your smartphone.
2. Login or register an account using the registered cellphone number.
3. Select the Electricity Bill & Token Information menu.
4. Once the account is connected to your electricity meter, the customer ID number will be visible there.

This application is very useful for PLN customers who want to manage their electricity digitally, including viewing power usage history and token purchases.

4. Check Customer ID through PLN Call Center 123

The other solution is to contact PLN's customer service if you still can't find your electricity meter number. You can contact the PLN Call Center at 123 via landline or with the area code + 123 format if using a mobile phone.

Information that needs to be prepared:

1. Name of the electricity meter owner.
2. Home address registered with PLN.
3. ID card number (if requested for verification).

The PLN officer will help you find the electricity meter number based on the data that has been registered in their system.

5. Check the Customers ID through the nearest PLN office

Alternatively, if you are more comfortable with face-to-face service, you can directly come to the nearest PLN office with supporting documents such as:

1. ID card of the electricity meter owner.
2. Proof of previous electricity payment (if any).
3. Full address of the place where the electricity is installed.

The PLN office will help you check your customer ID number based on the data you provide.

Read also: Let's Find Out the Difference Between Prepaid and Postpaid Electricity Meter Types!

The Difference Between Customer ID and PLN Meter Number

Customer ID and PLN Meter Number are two different things, even though both are often used in PLN electricity services. Customer ID is a unique number assigned to each customer for administrative purposes, while Meter Number is found on the electricity meter device in your home. Although they serve different functions, both can be used to purchase electricity tokens for prepaid customers. Meanwhile, for postpaid customers, the electricity bill payment process only requires the Customer ID. By understanding this distinction, you can more easily identify the necessary data when conducting electricity transactions.

Knowing the electricity meter number or PLN customer ID is very important to make it easier to top up electricity tokens. However, if you forget or don't know your customer ID number, you can still check it directly on your meter, check your token purchase receipt, use the PLN Mobile application, and contact the PLN call center.

Now, you do not need to worry anymore if you forget your electricity meter number because you have understood these methods. Please make sure to record your customer ID so that you don't have any difficulties when purchasing electricity tokens in the future.